Refund policy

7-Day Returns & Exchange Policy

We offer a 7-day return and exchange policy. You have 7 days from the date of delivery to request a return or exchange.

Eligibility

To be eligible, the item must be:

  • Unworn, unused and unwashed

  • In the same condition in which it was received

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

Items that are used, washed, altered, damaged after delivery, or returned without their original tags or packaging will not be accepted.

Starting a Return or Exchange

To request a return or exchange, email us at contact.mriduwear@gmail.com with your order number and reason for the request.

Once your request is approved, we will provide instructions for sending the parcel to:

[INSERT RETURN ADDRESS]

Items sent without first requesting and receiving approval will not be accepted.

Return Shipping Charges

Customers are responsible for arranging and paying the return courier charges for returns and exchanges. Please pack the item securely and use a trackable courier service. MriduWear will not be responsible for parcels lost or damaged during return transit.

If you receive a damaged, defective or incorrect item, please contact us immediately with your order details and clear photographs. After verification, MriduWear will arrange the return or bear the applicable return shipping cost.

Exchanges

Exchanges are subject to product and size availability. Once we receive and inspect the returned item, the replacement item will be dispatched.

If the requested size or product is unavailable, you may choose another available item or request a refund.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If the item is defective, damaged or different from what you ordered, contact us immediately at contact.mriduwear@gmail.com so we can review the issue and provide a suitable resolution.

Refunds

We will notify you after receiving and inspecting the returned item. If the refund is approved, it will be processed to the original payment method within 10 business days.

For Cash on Delivery orders, the refund method and required payment details will be communicated after approval.

Banks and payment providers may take additional time to reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact.mriduwear@gmail.com.